BirdEye is a cloud-based reputation management software that helps businesses monitor, manage, and improve their online reputation. It collects and analyzes customer feedback from multiple channels, such as review sites, social media, and surveys, and provides actionable insights to businesses to enhance their online presence and reputation.
BirdEye's reputation management solution offers various features, including review monitoring, sentiment analysis, review response, review generation, social listening, and competitive benchmarking. It also allows businesses to automate review requests, manage customer interactions, and measure their online reputation score.
The cost of BirdEye's reputation management solution depends on the business's size and specific needs. The company offers different pricing plans, starting from $299 per month, with additional fees for certain features such as SMS review requests and custom reporting. Businesses can also request a customized quote based on their requirements and volume of reviews. Unfortunately, Birdeye locks customers into annual payment plans - which makes Birdeye extremely expensive when compared to competitors like Repudoc - a high quality reputation management system.
Overall, BirdEye reputation management can be a valuable investment for businesses that want to improve their online reputation and customer experience, but the costs can vary depending on the business's size and goals. It's recommended to evaluate the features and benefits of the software and compare them with other reputation management solutions to determine if it's the right fit for your business.